UK Delivery
All orders are delivered by Royal Mail, Parcelforce or reputable courier services. Please refer to the information below for general guidance.
We will make every effort to dispatch validated orders received before midday on the same day (except weekends and bank holidays). Orders not validated or received after midday will be dispatched as early as possible on the next working day. Most items will be delivered Monday to Friday between 9am and 6pm (excluding bank and public holidays). The precise timing of a delivery cannot be specified but tracking is available for UK Special Delivery, Parcelforce and most courier options. All options require a signature to confirm receipt, and offer a level of compensation for loss or damage during delivery. When your item(s) arrive please examine the packaging carefully and if there are any signs of damage please write 'Goods Damaged', or if for any reason you are unable to check before signing write 'Unchecked'. If you are not available when your package arrives they may attempt another delivery or will leave a card with details for you to collect the goods from their local depot. You can choose to have your order sent to your workplace or an alternative address. We cannot deliver items within the same order to multiple addresses. If this is required please place separate orders for each of the addresses (note: a separate delivery charge will apply to each one).
Delivery Options
Free Standard Delivery on all orders to most UK Delivery zones* where the total value of your item(s)** is £75.00 or over. A signature will be required on receipt. Larger packages will be delivered by a reputable courier service usually within two working days from dispatch to most UK destinations, with online tracking and proof of delivery. In both cases we will confirm dispatch date and time of your item(s) by email and if applicable inform you of any online tracking reference.
We may occasionally offer free standard delivery on individual items. If an item qualifies for free delivery it will be mentioned on the item product page and delivery will be made as detailed above.
**Please note this applies to the total value of item(s) only. If the total value of your items is less than £75 a delivery charge will still be applicable even if it takes the total amount you have to pay over the limit.
*Excludes Jersey and Channel Islands
UK Standard Delivery - UK Delivery Zones*
Delivery is charged as follows:
Cost Total value of item(s)
£3.50 up to £34.99
£5.50 up to £74.99.
Free £75.00 or over
A signature will be required on receipt. Delivery is usually the next working day (not guaranteed) from dispatch to most UK destinations*". We will inform you by email of date and time of dispatch.
*Excludes Jersey and Channel Islands
Royal Mail and Parcelforce Next Day Guaranteed Services
UK Special Delivery (Next Day by 1pm guaranteed - UK Delivery Zones*)
Delivery charges for this service are based on the total weight of your package and are charged as follows:
Cost Total weight of package
£8.25 up to 1kg
£11.00 up to 2kg
£25.80 up to 10kg
(Package dimensions must not exceed 610mm x 460mm x 460mm)
Delivery will be by Royal Mail who will guarantee delivery by 1pm next working day from dispatch to most UK destinations*". A signature is required and the guarantee will not apply if there is no one to sign for your item(s). This service includes online tracking, electronic proof of delivery and a degree of compensation. Please place your order before midday if you require your item(s) the next working day. Orders placed after midday or not validated in time will be dispatched next working day and your items will arrive the following working day.
Please note we may use a reputable courier service that offers the same level of service if we are unable to book a Royal Mail delivery. If this is the case we will inform you on confirmation of the dispatch of your items.
*Excludes Jersey and Channel Islands
Parcelforce UK (Next Day delivery by 5:30pm guaranteed - UK Delivery Zones*)
For item(s) dimensions exceeding 610mm x 460mm x 460mm or over 10kg in weight we will dispatch using Parcelforce Next Day Delivery service. Delivery is guaranteed to most UK destinations*" by 5:30pm next working day after dispatch. This service provides online tracking, proof of delivery and a degree of compensation in case of loss or damage. This service can also be selected for smaller items. Delivery charges are based on total weight of your package and are charged as follows:
Cost Total weight of package
£15.60 up to 2kg
£16.60 up to 5kg
£20.16 up to 10kg
£25.40 up to 15kg
Please place your order before midday if you require your item(s) the next working day. Orders placed after midday or not validated in time will be dispatched next working day and your items will arrive the following working day.
Please note we may use a reputable courier service that offers the same level of service if we are unable to book a Parcelforce delivery. If this is the case we will inform you on confirmation of the dispatch of your items.
*Excludes Jersey and Channel Islands
Worldwide Deliveries (including Jersey & Channel Islands)
If you wish to purchase an item to be delivered abroad please contact us first for a quote. We will make every effort to find you the best price from all the leading courier services. If you then wish to proceed we'll be happy to complete your order for you.
All services we use provide a level of compensation in case of loss or damage. Please note the customer is responsible for the payment of any local taxes, duty and charges associated with the import of their goods.
Also see our Payments information for details on how to complete your order.
*" Royal Mail and Parcelforce do not guarantee next day delivery to all UK postcodes. A full list of these postcodes and expected delivery times can be found on the Royal Mail and Parcelforce websites.
